Innoware provides support for Microsoft Dynamics NAV, Microsoft Dynamics AX and Microsoft Dynamics CRM after implementation, that allows getting maximum value from the system and be receptive to the changes in business environment.
We focus our efforts on reduction of system’s ownership total cost for our customers and help companies keep the system running and prevent interruptions in business activities.
Standard response time for support issues depends on the priority and varies from 4 to 16 hours.
We suggest our clients several support packages, that include consulting via issue tracking system, phone or e-mail.
Our support services includes consulting, system set-up and development. All these activities are covered with requests tracking web-portal and phone hot-line. If required consultants may work with customer on-site.
Option "Ukrainian localization"
Support for companies that use modules for payroll, bookkeeping and tax accounting, developed by Innoware.
Option “Comprehensive support”
Support of any requests about work with the system. The cost depends on the number of requests and is calculated according to hourly rates.
Option "Fixed support"
Support within fixed amount of hours per month at fixed price, which customers can use for any kind of assistance (e.g. system modification, new reports creation, users trainings etc.)