Microsoft Dynamics 365 for Sales (Microsoft Dynamics CRM online) is a customer relationship management system. This tool helps to attract new customers and build long-term relationships with existing ones by increasing the productivity of marketing, sales and service specialists.  

Microsoft Dynamics CRM is suitable for companies of all sizes and industries. The system can be located both locally, in a cloud or in a hybrid environment, which allows you to work in the most convenient way. Integration with other Microsoft products (Office 365, Power BI, Microsoft Dynamics ERP, etc.) allows to create an integrated information environment for maximum efficiency.  

Benefits

  • Ability to adapt according to the company’s needs and specifics
  • Convenient tools for data analysis
  • Ability to easily integrate with other Microsoft products
  • Simple and intuitive interface
  • Ability to work with mobile devices
  • Ready for the cloud

Functionality  

  1. Marketing management. Allows to segment consumers, test and run various marketing campaigns, track their effectiveness according to different criteria.  
  2. Sales management. Allows to manage contacts and customers, requests and deals, including the maintenance of the interactions history and workflow. Sales planning and forecasting. Analysis of competitors and lost deals.  
  3. Service management. Includes management of service requests and claims, tracking the history of interactions. Service products, processes and contracts management. Allows to create a knowledge center which can be used when customers contact the company.  
  4. Analytics. The system allows you to make comprehensive analysis of both marketing and sales data, as well as related information from social networks.