Consultant for Microsoft Dynamics 365 Customer Engagement (CRM)
The demand for Innoware services and Microsoft solutions is constantly growing, particularly in Ukraine, due to the need for businesses to abandon russian software. Therefore, we are currently expanding our project team and inviting a candidate for the position of Microsoft Dynamics 365 Customer Engagement Consultant.
You will definitely be interested in this position if you already have experience in supporting or implementing Microsoft CRM solutions, want to continue to develop and build a professional career in this area! And we will help you with this for sure 😉
About the projects
About the projects
- Implementation from scratch, support projects and upgrades to the new version.
- System: D365 Customer Engagement.
- Modules: Sales, Customer Insights, Field Service, Customer Service.
- Customer geography: mainly Ukraine and the EU.
Key tasks
Key tasks
- Communicating with clients. Holding meetings, communicating with clients to record their business processes.
- Business analysis. Describing and analyzing the recorded customer business processes to set them up in D365 CE.
- Configuring and setup of D365 CE functionality and Microsoft Power Platform.
- Document preparation. Creating project documentation, preparing technical specifications for the development team, coordinating and finalizing documents with clients.
- Testing. Ensuring the provided functionality satisfies customer needs and requirements.
- Supporting clients during acceptance testing, deployment of new features, GoLive and further work.
- Training key users, conducting demonstrations for customers.
- Personal professional development. Learning new D365 CE functionality and Power Platform applications. Passing Microsoft certification.
In addition, in the future (or now, if you already have this experience):
- Integrating D365 CE with other systems and applications.
- Providing support during data migration.
- Development as a Project Manager and/or System Architect.
- Mentoring less experienced specialists.
- Participating in pre-sale meetings with potential customers.
Your background
Your background
- 1-3 years of experience in implementing, supporting or administering D365 Customer Engagement as a consultant / analyst.
- Knowledge of standard D365 Customer Engagement functionality – Sales and/or Customer Insights, Field Service, Customer Service.
- Understanding of the stages of a CRM system implementation project.
- Understanding of why companies need a CRM system.
- University degree – technical or economic (completed or studying for a master’s degree).
- Language skills: fluency in Ukrainian, English – Upper-Intermediate or higher, including conversational, as we have foreign clients.
It will be an advantage if you have:
- Experience with Power Platform – Power Automate, Power BI, PowerApps.
- Microsoft certification.
Soft skills: this role is perfect for people who are responsible, proactive, communicative, enjoy dynamic work and are willing to learn a lot.
We offer
We offer
- Dynamic work, diverse tasks. Participation in projects for Ukrainian and foreign clients, English language practice.
- Training and mentoring in tasks, D365 CE modules and functionality that will be new for you. A talented and experienced consultant Viktoriia Ilienko | LinkedIn will become a manager and a mentor for you.
- Conditions for continuous professional development and career growth, international Microsoft certification (the company pays this certification cost).
- Our values and corporate culture: Innoware is an environment of open, professional communication, teamwork, honest relationships, and mutual trust. We support each other in our development and work, as well as in life situations. We have a pro-Ukrainian position. We have not cooperated with companies from Russia since 2014 and support the Armed Forces of Ukraine.
Working conditions:
- Full remote with the opportunity to work and see colleagues in the Innoware office in Kyiv – at your request.
- All about work-life balance: paid vacations and sick leaves, main days off (Saturdays and Sundays), additional days off for public holidays. We work dynamically, but we also rest 😉
- Permanent full-time contract.
Competitive remuneration, a grading system with a systematic remuneration review in accordance with your qualifications, work and training results.
Contact our Recruitment Team
Contact our Recruitment Team
We hope that we’ve managed to interest you! Please send us your detailed CV in Ukrainian or English to IWwork@innoware.com. We will contact you if the information in your CV meets the qualification requirements.
Join us, grow as a professional, and implement projects together with the experienced Innoware team!
INNOWARE USA
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Wilmington, Delaware, 19809-1376,
United States
Tel.: +1(302)4672024
E-mail: info@innoware.com
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Dubai
Tel.: +971588894591
E-mail: info@innoware.ae
INNOWARE UKRAINE
3, Sholudenka St., office 204 (Cubic BC)
Kyiv, Ukraine, 04116
Tel.: +380(44)4902220
E-mail: info@innoware.com
