Demonstration of the capabilities of Microsoft Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service is a multifunctional solution that will grow and develop with your business. This is not only a set of accurate, convenient tools for high-quality work of the service department, it is an opportunity to increase customer loyalty and trust in your brand, build an inextricable communication with customers, and get even more income.

Microsoft Dynamics 365 Field Service combines workflow automation, scheduling algorithms, and mobility, enabling mobile workers to fix problems on-site more successfully at customers.

You can find more information about the Dynamics 365 Field Service solution at the link.

In the video, Viktoriia Ilienko, Head of Microsoft Dynamics 365 Customer Engagement at Innoware, demonstrates the following functionality of the system:

Inventory and warehouse management:

  • storage and display of information about goods, services, equipment and inventory;
  • manage the purchase of goods from vendors;
  • returning the goods to the warehouse and vendor;
  • moving from warehouse to warehouse;
  • reservation of goods in stock for certain field work or to order.

Field work and customer support agents:

  • working hours, days off, schedule of the beginning and end of shifts;
  • certification, personal qualities for effective work performance.

Sales functionality:

  • creation of orders for equipment and goods for field work.

Order for field work:

  • how to create an order;
  • service contracts and the procedure for providing support;
  • how the dispatcher interacts with him;
  • and how a field support agent works.

To learn more about the capabilities of Microsoft Dynamics 365 Field Service, to calculate the cost of implementing a solution specifically for your company, please contact us by phone: +38 044 490 22 20 or at

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