Innoware fulfilled Microsoft Dynamics 365 for Customer Service implementation project for leading metallurgy company Metinvest

Currently Metinvest is the largest private company in Ukraine and one of the leading Eastern European producers of iron ore raw materials and steel.

The Holding has set up its own in-house IT service provider which had task to improve the quality of internal customer service by applying best practices of IT service.

After thoroughly analyzing the client’s requirements, Innoware proposed to use the new Microsoft Dynamics 365 cloud platform to achieve company’s goals.

Functionality of Microsoft Dynamics 365 for Customer Service is world-class project management and can fully meet the needs of internal units and business managers of the holding.

Due to the new internal project management system based on Microsoft Dynamics 365, Metinvest aims at expansion cooperation, greater transparency of business processes, efficient project management at all holding’s units.

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