The Outbound Marketing module has been disabled. What should you do if you haven’t migrated yet from Outbound Marketing to Real-time Journeys

July 2025

To remain effective in a competitive business environment, companies must be flexible and implement innovative solutions. Microsoft improves its products and following current marketing trends, offers an updated solution – Real–time Journeys (Dynamics 365 Customer Insights – Journeys) to replace the Outbound Marketing module (Dynamics 365 Marketing).

Microsoft previously announced that Dynamics 365 Marketing would be removed on June 30, 2025. However, some users may still have access to the module and some of its functionalities.

If your company’s business processes have not yet been migrated from Dynamics 365 Marketing to Dynamics 365 Customer Insights – Journeys, you still could complete the migration by August 31, 2025. After that date, the Dynamics 365 Marketing module will be permanently shut down: data access will disappear from the interface and the functionality of the solution will become unavailable to all users.

Find more information on how to prepare for the migration and what to expect from the updated Dynamics 365 Customer Insights – Journeys module in the article.

For consultation on a fast and secure migration from Outbound Marketing (Dynamics 365 Marketing) to the modern version of the solution – Real–time Journeys (Dynamics 365 Customer Insights – Journeys), contact our specialists at +38 044 490 22 20 (UA) or +1(302)4672024 (US), or write to info@innoware.com, we will be happy to help.