Demonstration of the functionality of the Microsoft Dynamics 365 Customer Insights – Journeys system

Previously, we talked about the changes that took place in Dynamics 365 Marketing and Dynamics 365 Customer Insights applications. We remind you that in September 2023, Microsoft combined them into a single solution with the common name Dynamics 365 Customer Insights. Dynamics 365 Marketing has been renamed Dynamics 365 Customer Insights – Journeys, and Dynamics 365 Customer Insights has been renamed Dynamics 365 Customer Insights – Data.

Now we introduce you to Dynamics 365 Customer insights – Journeys (formerly Microsoft Dynamics 365 Marketing) in more detail. It is a comprehensive, modern marketing solution that focuses on personalized customer experience and provides exceptionally deep and versatile interaction with potential customers. Integrates customer data and enables marketers to discover new opportunities in real-time to deliver a personalized experience for potential and existing customers.

You can learn more about the benefits and functionality of Dynamics 365 Customer Insights – Journeys by the link

For a detailed introduction to the interface and capabilities of the solution, we invite you to watch the video. Victoria Ilienko, Head of Microsoft Dynamics Customer Engagement, demonstrates the Microsoft Dynamics 365 Customer Insights – Journeys marketing solution.

From the demo, in addition to an overview of the system interface you will learn how the Microsoft Dynamics 365 Customer Insights – Journeys application stores information about the audience targeted by marketing activities, namely contact and lead directories. You will learn in detail about the possibilities for generating content, you will clearly see how the designer of marketing and text (SMS) messages, as well as pop-up messages for mobile applications works.

The video demonstrates registration and data collection forms, the process of setting the preferences of potential customers regarding the content they want to receive and segmenting the audience for which marketing activities are conducted.

To learn more about the capabilities of Microsoft Dynamics 365 Customer Insights – Journeys, to calculate the cost of implementation or support, please contact: +38 044 490 22 20 or info@innoware.com