«I can confidently recommend Innoware as a reliable and qualified partner for
Microsoft Dynamics 365». Vira Makovenko, IT department manager, Materialise.

Seeing how our services help make our client’s businesses more efficient is always rewarding. But it’s incredibly gratifying when they take the time to give us positive feedback and show their appreciation. That lets us know we’re on the right track.

Thank you, Vira Makovenko, for your thorough evaluation of our services. We look forward to continuing our partnership with Materialise’s innovative and professional team.

«We have been cooperating with Innoware for a year and a half, and we have a really positive experience with the involvement of the company’s specialists to support Dynamics 365 CRM and implement Dynamics 365 Finance/SCM for all companies of our holding.

In general, Materialise has been using various Dynamics 365 solutions for business management for quite a while, which is why we were primarily looking for a partner who has experience working with international companies and can help us with support for all of the Dynamics 365 apps that we use. Also, it was essential to match our culture with the culture of the partner’s company. According to the tender results, Innoware seemed to be the best company on the Ukrainian market that could satisfy both of these requirements, so we chose it and were not mistaken.

Innoware specialists quickly and easily navigated our corporate rules and procedures. We were pleasantly impressed by the structured approach of Innoware to the support process. In particular, when solving problems, consultants always offer several alternatives to solving the request and note each of their key advantages and disadvantages. They carefully listen to our wishes and consider the restrictions that our internal procedures impose on the processes. At the same time, all agreements and results of the completed settings and developments are recorded in detail and displayed in the appropriate tracking system.

We started our cooperation with Innoware with support for Dynamics 365 CRM, and a year later, we expanded our interaction and involved Innoware specialists in the implementation project of Dynamics 365 Finance/Supply Chain Management. The involvement of “external” consultants with extensive practical experience in implementation allowed us to strengthen our internal project team and work out the risks we had not noticed before. Following the advice of colleagues at Innoware, we adjusted our implementation plan and added additional steps and checks to it, which reduced the overall risks of the project and increased our confidence that the launch of the new system would meet our expectations.

Currently, we plan to expand cooperation with Innoware further and involve its specialists in supporting other Microsoft Dynamics 365 applications. Therefore, I can confidently recommend the Innoware team as a reliable and very qualified partner who will help you reveal the full potential of the entire Microsoft Dynamics 365 solutions line».

Vira Makovenko

IT department manager

IT consulting company

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