We focus our efforts on reduction of system’s total ownership cost for our customers and help companies keep the system running to prevent interruptions in business activities.
Standard response time for support issues depends on the priority and varies from 4 to 16 hours.
We offer our clients several support packages, that include consulting via issue tracking system, by phone or e-mail.
Our support services include consulting, system set-up and development. All these activities are covered via our requests tracking web-portal and phone hot-line. If required consultants may work with customer on-site.
Support for companies that use modules for payroll, bookkeeping and tax accounting, developed by Innoware.
Support within fixed amount of hours per month at fixed price, which customers can use for any kind of assistance (e.g. system modification, new reports creation, users trainings etc.)
Support of any requests about work with the system. The cost depends on the number of requests and is calculated using hourly rates.