Innoware

Cloud Support

Unleash the power of Azure with Innoware professionals
to drive company performance and innovate

Let us help to enhance your business

Do you face the same issues?

Your company is constantly scaling and you're tired of wasting time looking for an engineer with the right qualifications?
Or maybe your IT engineer quit one day, and the company's cloud business-critical applications are left without support?
Are you always in need of a part-time engineer to solve problems because the internal team is busy with operational tasks?

Focus on what's important,
we'll do the hard work to support your
Azure Cloud infrastructure

Optimize

Optimize

The budget will meet your demands and include only those services and resources that are necessary and task-related. The service is rendered by skilled professionals
Flexible

Flexible

Our IT experts tailor our services to address your needs in a public, private, or hybrid computing solution depending on your unique requirements
Customizable

Customizable

We offer advanced service-level management functions to ensure system availability and disaster recovery as a service to minimize your business’s downtime
Technical Support

Technical Support

Our technical support is available whatever you need It. We control your systems and applications status and promptly process incoming user requests

We offer different price plans,
choose the one that fits precisely your needs

Support Services

Cloud Break/fix escalation

Cloud Administrator support

Premium Cloud escalations

Premium On-Premises escalations

Premium Priority & Service Delivery Manager

Support Channels

Web (ticket system)

Email (support@innoware.com)

Chat

Phone

Break/fix response

Severity response time (A/B/C)

SLA in contract

Business hours

24/7/365

Supported area

Online Services

On-premises

Trainings and workshops

Cloud consulting

Scale

STANDARD CLOUD SUPPORT

STANDARD

STANDARD

8 hours

STANDARD

CSP channel

1 Microsoft 365 tenant/ 5 Virtual machines or physical servers

PACKAGED CLOUD SUPPORT

15 hours/year

2 Premium Cloud/ year

ADVANCED

ADVANCED

2/4/8 hours

ADVANCED

✔ (under prepaid hours)

Unlimited (under prepaid hours)

Pay As You Go SUPPORT

✔ 15 hours/year + PAYG per hour

8 Premium Cloud/year

PAYG (per hour)

PREMIUM

PREMIUM

1/2/4 hours

✔ (PAYG per hour)

PREMIUM

Unlimited

We put your
business needs first

0+

year experience

0+

projects

mslogo-square

Microsoft certified experts

Innoware has been working with Cloud services since Azure was born and we know firsthand the secret of Azure cloud project success.

Our team has fulfilled more than 100 Azure cloud projects for eCommerce, Professional services, SaaS, manufacturing, and distribution in East Europe and the USA.

Expert knowledge in Azure cloud solutions helped us to grow the team of certified Gold Cloud Platform, and Gold Cloud Productivity engineers.

We bring more than a decade of Azure expertise to your team, allowing you to reap the benefits of our long-standing Microsoft partnership and dedicated Azure product group. Simplify the decision process and accelerate your Azure implementation by partnering with Innoware.

Join the success stories!

Let your Clouds fly your business
as high as never before

Get a free consultation from our Azure experts

Innoware
IT consulting company

How can
we help?

Info

Address

3 Zolotoustivska str, 6 floor
01135, Kyiv, Ukraine

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Info

+380444902220 info@innoware.com
Address
3 Zolotoustivska str, 6 floor  01135, Kyiv, Ukraine
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